Frequently Asked Questions
Everything you need to know about your D.LOUISE pieces.
Does D.LOUISE jewellery tarnish or change color?
No, our jewellery is crafted using high-quality materials designed to be 100% waterproof and sweat-proof. You can wear your pieces in the shower, at the gym, or at the beach without worrying about tarnishing or skin discoloration.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally range between 7-14 business days. Express options are available at checkout.
Is your jewellery hypoallergenic?
Yes, all D.LOUISE pieces are lead and nickel-free, making them safe for sensitive skin and ensuring no irritation occurs during daily wear.
Do you offer a warranty on your products?
We stand by our quality, which is why we offer a Lifetime Warranty against tarnishing on all our jewellery. If your item loses its color, we will replace it for you.
How should I care for my jewellery?
While our pieces are highly durable, we recommend wiping them down with a soft microfiber cloth after wear to maintain their original shine and removing any build-up of lotions or perfumes.